Frequently Asked Questions About Our Food Service
Q: Do you offer contact-free delivery
A: Yes, we can arrange the best contact-free delivery and setup.
Q: What is the best way to order?
A: Once you are ready and have selected the type of service and looked at the monthly menu on our website. You may call us at (650) 963-9480 or email us at info@svcccatering.com.
Q: How does your food come packaged?
A: All our meals are individually packaged, but you can always request family style.
Q: Do you provide labels?
A: Yes, we label all the food with ingredients and mark the allergens.
Q: How much is your delivery fee?
A: Our delivery is usually 10% of your net total. However, we are having a promotion and are offering free delivery until further notice.
Q: How far in advance do we need to order?
A: We require 24hr notice. However, if you send us an email, we can try and accommodate your order.
Q: Can I edit my order once it is placed?
A: Give us a call or shoot us an email. We are happy to adjust for you.
Q: Do you deliver the orders or hire a third party to do it?
A: We are proud to deliver our own food and have trained professionals ready to help you.
Q: What are you implementing to keep employees and clients safe?
A: We check our employees' temperature daily. All team members wear face coverings, practice 6ft social distance, increase handwashing and glove use, extra cleaning and sanitizing, and employees experiencing symptoms of sickness stay home.
Q: Do you have an order minimum?
A: Our order minimum for delivery is $150.
Q: Where do you deliver to?
A: We deliver to Mountain View, Palo Alto, Menlo Park, Redwood City, San Carlos, Belmont, San Mateo, Fremont, Hayward, Sunnyvale, San Jose, Santa Clara, Cupertino, and occasionally San Francisco. Please contact us, and we might be able to make exceptions.
Q: Do you cater hot food?
A: Yes! We offer a seasonal selection of hot food items. Feel free to download our monthly menu or call (650) 963-9480.
Q: When do you charge my credit card?
A: For one-time orders, we charge your credit card on the day of the order. However, if you are placing a reoccurring, we can charge either on a weekly or monthly basis.
Q: Can we pay by check?
A: Yes. If you have a house account or contract and meet our minimum requirements, you may pay by check.
Q: What is your cancellation policy?
A: Any order canceled with less than 24-hour notice will be subject to a 50% cancellation fee of the total order.